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Tootl Transport with Michelle Dacy and Steve Greenbaum

Michelle Dacy has been in the special needs transportation segment for 20+ years. In 2012, she launched a non-emergency medical transportation business in Chicago to provide high-quality customer service to seniors and people with physical and cognitive challenges. Tootl provides an incredibly needed service for people of all ages and abilities. With a low investment, low overhead (no leases, retail locations, or equipment required) and excellent gross profit margins, Tootl stands out among other opportunities. Tootl is also backed by founders with over 20 years of experience and proven franchise leaders with nearly 30 years of experience building brands and serving the franchise community. 

Joining Michelle on today’s episode is Steve Greenbaum, a board member, advisor, and investor of Tootl Transport. He is a titan in the franchising industry and he shares his drive to support Tootl Transport. As far as competition, Tootl’s business model is unique to the franchise industry. At the client level, Tootl’s high level of customer service is above and beyond others in the non-emergency medical transportation industry.

 

Key Takeaways:

[2:30] – Michelle explains how she worked for a special needs transport service and branched out on her own.

[3:40] – Any need for special transportation can be assisted by Tootl Transport.

[6:01] – Multiple locations over a period of time is beneficial to prove the model.

[7:40] – Transportation services have been around a while but the industry has transformed in the last decade with the use of technology.

[9:43] – While transportation is the goal, the drivers are also trained to help the customer out of their home and into the vehicle.

[10:57] – When Michelle began Tootl in Chicago, she knew that she had a model that could be duplicated.

[12:27] – It’s important to know that you can’t do it all. You have to invest in people.

[15:24] – Tootl is brand new to the franchise model.

[18:50] – There is a huge population of ideal franchisees for the simple business Tootl offers.

[20:31] – Personality wise, an ideal franchisee has a good heart.

[22:12] – Steve explains what Tootl can provide and the needs their model can meet.

[26:41] – Steve and Michelle describe their vision for Tootl in the coming years.

 

Mentioned in This Episode:

RideTool.com

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Josh Brown

Hi! I’m Josh Brown, franchise attorney and creator of the Franchise Euphoria podcast. I’m just your average guy who loves to golf, eat hibachi, and immerse myself in the ever-expanding franchise world.

My goal is to navigate entrepreneurs and all people interested in the current events of franchises through all the hottest topics and most popular tools for success. Going on four years now, Franchise Euphoria is hotter than ever and ready to help you plan and execute a pathway to success.

Picture of Josh Brown

Josh Brown

Hi! I’m Josh Brown, franchise attorney and creator of the Franchise Euphoria podcast. I’m just your average guy who loves to golf, eat hibachi, and immerse myself in the ever-expanding franchise world.

My goal is to navigate entrepreneurs and all people interested in the current events of franchises through all the hottest topics and most popular tools for success. Going on four years now, Franchise Euphoria is hotter than ever and ready to help you plan and execute a pathway to success.

pardee2003 from United States
11/16/2019
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Great and applicable information from professionals in the franchise world that are doing it every day. I’ve listened to 3 episodes: Gutter Brothers, Woofies, and Cycle Bar. Enjoyed all and looking forward to hearing more.
WTutor311 from United States
8/30/2019
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Highly recommend. Great guests. Filled with tons of helpful information.
Katie Joy B. from United States
7/16/2019
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Josh and his wide variety of knowledgeable guests are truly rockstars! They deliver quality (and free!) franchise knowledge and advice in each and every episode. The great advice they provide, combined with the engaging way they deliver it had me hooked from the very first listen. Thanks for putting out such a stellar show Josh - keep up the great work!
Jordan gross from United States
07/15/2019
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This podcast provides the advice necessary to start building, growing, and scaling your business TODAY! The host asks probing questions of his guests that add value to the listeners in an immediately implementable way!
VPugliese from United States
07/15/2019
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What do you get when you combine business savvy, legal expertice and a great personality? You get the ultimate podcast for franchise owners. Josh Brown brings it all togehter perfectly with Franchise Euphoria. Not only does he possess all of the skills and abiliites above, but he has great guests, asks awesome questions and created the ideal podcast for this niche. If you have a franchise, or are considering it, subscibe to this show and consume all of the content!
Mick James from United States
06/05/2019
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Started listening to Josh's podcast after the wife and I decided to buy a franchise and I quickly went through about 200 episodes on 1.5x & 2x, before signing on to purchase a franchise. Josh's info was an invaluable part of our decision to buy, and after listening to so many episodes, I felt like I knew and trusted him on a personal level, so it was a no-brainer to enlist his services when it came time to review the franchise agreement. Josh was super easy to talk to and very empathetic to our needs, and being first time business owners, we needed all the empathy we could get. Josh helped us negotiate a great deal with the franchisor and we were very happy with his services. Great podcast, great guy, great service to anyone involved in the franchise world!
Dean575 from United States
06/04/2019
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Very interesting discussion. I found the information valuable.
Summieysum from United States
05/06/2019
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I've just completed the legal process of franchising my business and have now begun selling franchises. Just found this podcast and it's an incredible resource! Great content and Josh is a very engaging host. Highly recommend for franchisors and franchisees.
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