Neil Newcomb is a nearly 30-year veteran of the franchise industry and the CEO of Kelly’s Roast Beef Franchising. He started his franchise career with McAlister’s Deli, which was founded by the Newcomb family and where he spent 15 years on both the franchisor and franchisee side of the business. In 2008, he joined Brixx Wood Fired Pizza and served as head of franchising for the brand until 2019.
[0:59] Josh introduces today’s guest, Neil Newcomb, the CEO of Kelly’s Roast Beef.
[2:30] Josh welcomes Neil to Franchise Euphoria.
[2:50] Neil shares an overview of his family’s history in franchising which ultimately led to a career in various franchise systems.
[4:29] Neil touches on what makes Kelly’s so iconic to the Boston area and how he got connected with them.
[7:03] Neil describes the look and feel of a Kelly’s Roast Beef restaurant location and mentions how and why they are transitioning that theme.
[11:35] In Neil’s opinion, COVID has helped them refocus their business model and make various improvements.
[13:54] Neil explains who the ideal Kelly’s franchisee is and what qualities they should possess.
[16:24] Neil lists what he believes the qualities of a good franchisor are.
[17:43] Going into 2021, Kelly expects that there will be a lot of empty restaurant spaces coming into the marketplace that will be filled midway through the year.
[20:31] If you want to learn more about Kelly’s Roast Beef, visit their website listed below.
[21:29] Thanks for listening, and please, reach out to Josh anytime through email at firstname.lastname@example.org. If you enjoyed this interview, please leave us a review on Apple Podcasts.
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