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Recent Posts

Difference Between a Franchise Owner & an Entrepreneur

Recently, I interviewed one of my business heroes, Michael Gerber, for my Franchise Euphoria Podcast.  Gerber is a true legend of entrepreneurship. Inc. Magazine has referred to him as “the world’s #1 small business guru.”  Gerber and his companies have helped tens of thousands small business owners transform their businesses

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A Masterclass in Customer Service & Appreciation

Yesterday when I checked my business mail, I noticed a package from Ruby Receptionists (a small business that I use for cheerful & professional virtual receptionist services).  To my great surprise, it was a gift package for the birth of my daughter made up of a handwritten personalized card, a

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William Shatner & Franchising: More in Common Than Meets The Eye

Below is an article I wrote for FranchiseGrade.com.  Hope you enjoy! In 2012, William Shatner created a show titled, “Shatner’s World:  We Just Live In It.” Throughout, Shatner delivers a larger than life performance complete with humor, storytelling, and musical selections.  Through a variety of songs, jokes, and even some

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Euphoria Tip of the Day: Your Franchise is Not a Business in a Box

  According to the International Franchise Association & Entrepreneur Magazine, the Franchise Sector created an estimated 11,000 new establishments and 150,000-plus jobs in 2013. This outpaced the overall U.S. economy in job growth and business formation. Amazingly, franchising accounts for approximately 10% of new U.S. jobs. And total sales from

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