Tim Conn is the Co-Founder and CEO of Image One Facility Solutions. As many good stories start, Tim was a high schooler in the Chicago suburbs who wanted to buy a car. He began cleaning his parent’s office building and by the time he graduated, he built his own small commercial cleaning company with three employees, servicing several clients across the Chicagoland area. What really spurred his growth was joining a networking group – even as a teenager he learned that networking and building relationships was the key to business success. After working in Chicago suburbs for more than a decade, an area developer for a janitorial franchise, reached out to Tim to partner. They partnered and along the way realized they could build a better cleaning franchise; one that didn’t have area developers as middlemen, one that taught franchisees how to connect with clients to harness the sales process, and one that put an emphasis on customer care. Tim is adamant that Image One is a customer service company, not a cleaning company.
[0:59] Josh introduces today’s guest, Tim Conn, the co-founder and CEO of Image One Facility Solutions.
[2:39] Josh welcomes Tim to Franchise Euphoria.
[2:55] Tim shares the story of how he started his own cleaning company when he was 14 years old and how that ultimately led to Image One.
[6:15] Tim explains how the idea of franchising Image One came about.
[9:07] Tim lays out how the Image One franchise model was formulated and how this leads to happier franchisees.
[10:48] Currently, Image One has franchisees in Florida, Ohio, Michigan, Colorado, and Texas.
[14:21] Tim discusses the concept of working on your business vs. working in your business.
[17:27] Tim shares what their COVID-19 action plan is for the coming months.
[21:47] Josh and Tim discuss when the right time to think about franchising your business is.
[24:49] If you want to learn more about Image One, visit their website listed below.
[25:19] Thanks for listening, and please, reach out to Josh anytime through email at firstname.lastname@example.org. If you enjoyed this interview, please leave us a review on Apple Podcasts.
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