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Overcoming Growing Pains with Chris Igou

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Chris Igou is the Vice President of US Operations at Handyman Connection. Chris first got his start in the franchising industry when he was 18 and started working for College Pro Painters. It was here he found himself presented with an opportunity to become a franchise owner. He later went away from the franchising industry only to find that he missed it which led him to join Handyman Connection in 2013.

 

Key Takeaways:

 

[0:18] Today’s episode is brought to you by Franchise 5! The key to long-term success is through smart, strategic growth. To learn more about this program, head over to FranchiseEuphoria.com/Franchise5.

[1:01] Our episode today features Chris Igou, the Vice President of US Operations and Handyman Connection, a home repair company.

[2:09] Josh welcomes Chris to the show.

[2:58] Chris got his start in franchising when he was 18 years old when he worked for a company called College Pro Painters and encountered the opportunity to be a franchise owner.

[3:58] Handyman Connection is a home repair company that focuses on home maintenance repairs. They pride themselves on being a “once call, one connection” business that can handle repairs for a variety of different trades.

[6:45] Handyman Connection spans coast to coast and has over 60 franchised locations.

[7:30] There wasn’t a lot of competition at the time Handyman Connection got started. However, when the internet became more prominent, competitors were more easily accessed and began to pose a problem.

[9:00] One of their biggest challenges today is finding quality franchisees who are ready to be their own boss and ready to leave their stable day jobs.

[9:55] To secure their quality franchisee candidates, they make sure they provide them with quality information that is neither vague nor overwhelming. Then they’ll host a standard discovery day. The key is to making sure it is a favorable partnership for everybody.

[10:57] On the franchise side, they utilize social media and are partnered with various coaches and brokers that will spread their name to franchisee candidates.

[12:20] Handyman Connection has a franchise development team that vets all interested parties to make sure the basic needs are present and to be sure that they move forward with serious inquiries only.

[14:00] Once a franchisee has signed on, they are then turned over to their various teams: Operations, Launch, Development, and Growth. These teams represent the different stages in a franchised location’s first year of life and the franchisees move linearly through the various teams in their first year of being open.

[15:30] Handyman Connection went through an internal remodel when Chris joined them in 2013. Initially he took on all the roles mentioned above, but with the business demand, he decided to implement this coaching system for their franchisees so that they could move in the right direction and execute the brand properly.

[17:23] Their corporate team is structured around a coaching mentality over the typical audit mentality that comes with corporate franchising teams.

[23:05] The ideal franchisee for HC is not necessarily a “handyman” themselves. They’re looking for good business owners who is good at building their location’s team and finding the right people for specific customer needs.

[25:16] Thanks again for listening, and please, reach out to Josh anytime through email at josh@franchiseeuphoria.com. If you enjoyed this interview, please leave us a review on iTunes.

 

Mentioned in This Episode:

josh@franchiseeuphoria.com

www.franchiseeuphoria.com/franchise5

www.handymanconnection.com

www.facebook.com/HandymanConnectionCorporate

www.youtube.com/user/HandymanCorporate/featured

https://franchiseopportunity.handymanconnection.com/

Josh Brown

Josh Brown

Hi! I’m Josh Brown, franchise attorney and creator of the Franchise Euphoria podcast. I’m just your average guy who loves to golf, eat hibachi, and immerse myself in the ever-expanding franchise world.

My goal is to navigate entrepreneurs and all people interested in the current events of franchises through all the hottest topics and most popular tools for success. Going on four years now, Franchise Euphoria is hotter than ever and ready to help you plan and execute a pathway to success.

Josh Brown

Josh Brown

Hi! I’m Josh Brown, franchise attorney and creator of the Franchise Euphoria podcast. I’m just your average guy who loves to golf, eat hibachi, and immerse myself in the ever-expanding franchise world.

My goal is to navigate entrepreneurs and all people interested in the current events of franchises through all the hottest topics and most popular tools for success. Going on four years now, Franchise Euphoria is hotter than ever and ready to help you plan and execute a pathway to success.

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pardee2003 from United States
11/16/2019
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Great and applicable information from professionals in the franchise world that are doing it every day. I’ve listened to 3 episodes: Gutter Brothers, Woofies, and Cycle Bar. Enjoyed all and looking forward to hearing more.
WTutor311 from United States
8/30/2019
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Highly recommend. Great guests. Filled with tons of helpful information.
Katie Joy B. from United States
7/16/2019
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Josh and his wide variety of knowledgeable guests are truly rockstars! They deliver quality (and free!) franchise knowledge and advice in each and every episode. The great advice they provide, combined with the engaging way they deliver it had me hooked from the very first listen. Thanks for putting out such a stellar show Josh - keep up the great work!
Jordan gross from United States
07/15/2019
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This podcast provides the advice necessary to start building, growing, and scaling your business TODAY! The host asks probing questions of his guests that add value to the listeners in an immediately implementable way!
VPugliese from United States
07/15/2019
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What do you get when you combine business savvy, legal expertice and a great personality? You get the ultimate podcast for franchise owners. Josh Brown brings it all togehter perfectly with Franchise Euphoria. Not only does he possess all of the skills and abiliites above, but he has great guests, asks awesome questions and created the ideal podcast for this niche. If you have a franchise, or are considering it, subscibe to this show and consume all of the content!
Mick James from United States
06/05/2019
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Started listening to Josh's podcast after the wife and I decided to buy a franchise and I quickly went through about 200 episodes on 1.5x & 2x, before signing on to purchase a franchise. Josh's info was an invaluable part of our decision to buy, and after listening to so many episodes, I felt like I knew and trusted him on a personal level, so it was a no-brainer to enlist his services when it came time to review the franchise agreement. Josh was super easy to talk to and very empathetic to our needs, and being first time business owners, we needed all the empathy we could get. Josh helped us negotiate a great deal with the franchisor and we were very happy with his services. Great podcast, great guy, great service to anyone involved in the franchise world!
Dean575 from United States
06/04/2019
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Very interesting discussion. I found the information valuable.
Summieysum from United States
05/06/2019
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I've just completed the legal process of franchising my business and have now begun selling franchises. Just found this podcast and it's an incredible resource! Great content and Josh is a very engaging host. Highly recommend for franchisors and franchisees.
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