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Franchising for Life with John Cohen

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John Cohen is the Vice President of Operations at Molly Maid. John got his start in the franchising industry at 16 years old when he worked at a McDonalds franchised location. He worked his way through the ranks of positions there for five years before he decided to become a Molly Maid franchisee. Five years ago, he joined the Molly Maid corporate team as their Director of Operations and moved into the VP of Operations position in December 2014. He remains an active franchisee in addition to his corporate role.

 

Key Takeaways:

[0:22] Today’s episode features John Cohen, the VP of Operations for the Molly Maid franchise. In the interview they discuss what makes a good franchisee, what makes a good franchisor, and what it means to be part of a growing system.

[1:44] Josh welcomes John to Franchise Euphoria.

[2:57] John started his career in franchising as a McDonalds employee and was quickly promoted to assistant manager and then store management. The owner of the McDonalds owned six different locations and offered a unique opportunity for John to witness what you can do as a franchise owner.

[4:50] The process of purchasing a franchise looked a lot different back in the ‘90s. John knew he wanted to purchase a franchise and did his franchise research in a local library. While he didn’t find much information in the books, he noticed Molly Maid cars continuously driving by, and his interest was piqued.

[7:23] With some franchise systems, you don’t necessarily have to have a background for your specific industry, but it helps to have some sort of transferrable skillset developed already.

[10:45] Be sure you are working on your business instead of in your business. This is a common mistake franchisees make.

[12:15] As John’s first franchise location developed, he found himself needing to spend less time on the business so he joined the corporate team to help be involved with the business in a different way.

[13:12] John’s Molly Maid location is the second-largest in the system.

[18:10] The Molly Maid operations philosophy is that as a corporate team, you always use the 80/20 rule; you make decisions for 80% of the people because there will always be about 20% you need to help along.

[22:01] With Molly Maid, there have been two overarching factors that have led to struggle as a franchisee: 1) lacking the leadership and people skills to run a franchise and 2) neglecting the proven Molly Maid system to implement your own processes.

[26:05] It’s important to remember that a franchise isn’t a business in a box; you have to set up your business properly and make sure it continues to run properly without going on autopilot.

[27:36] Thanks for listening, and please, reach out to Josh anytime through email at josh@franchiseeuphoria.com. If you enjoyed this interview, please leave us a review on iTunes.

 

Mentioned in This Episode:

josh@franchiseeuphoria.com

www.franchiseeuphoria.com/franchise5

www.mollymaid.com

www.franchise.mollymaid.com

Josh Brown

Josh Brown

Hi! I’m Josh Brown, franchise attorney and creator of the Franchise Euphoria podcast. I’m just your average guy who loves to golf, eat hibachi, and immerse myself in the ever-expanding franchise world.

My goal is to navigate entrepreneurs and all people interested in the current events of franchises through all the hottest topics and most popular tools for success. Going on four years now, Franchise Euphoria is hotter than ever and ready to help you plan and execute a pathway to success.

Josh Brown

Josh Brown

Hi! I’m Josh Brown, franchise attorney and creator of the Franchise Euphoria podcast. I’m just your average guy who loves to golf, eat hibachi, and immerse myself in the ever-expanding franchise world.

My goal is to navigate entrepreneurs and all people interested in the current events of franchises through all the hottest topics and most popular tools for success. Going on four years now, Franchise Euphoria is hotter than ever and ready to help you plan and execute a pathway to success.

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pardee2003 from United States
11/16/2019
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Great and applicable information from professionals in the franchise world that are doing it every day. I’ve listened to 3 episodes: Gutter Brothers, Woofies, and Cycle Bar. Enjoyed all and looking forward to hearing more.
WTutor311 from United States
8/30/2019
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Highly recommend. Great guests. Filled with tons of helpful information.
Katie Joy B. from United States
7/16/2019
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Josh and his wide variety of knowledgeable guests are truly rockstars! They deliver quality (and free!) franchise knowledge and advice in each and every episode. The great advice they provide, combined with the engaging way they deliver it had me hooked from the very first listen. Thanks for putting out such a stellar show Josh - keep up the great work!
Jordan gross from United States
07/15/2019
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This podcast provides the advice necessary to start building, growing, and scaling your business TODAY! The host asks probing questions of his guests that add value to the listeners in an immediately implementable way!
VPugliese from United States
07/15/2019
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What do you get when you combine business savvy, legal expertice and a great personality? You get the ultimate podcast for franchise owners. Josh Brown brings it all togehter perfectly with Franchise Euphoria. Not only does he possess all of the skills and abiliites above, but he has great guests, asks awesome questions and created the ideal podcast for this niche. If you have a franchise, or are considering it, subscibe to this show and consume all of the content!
Mick James from United States
06/05/2019
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Started listening to Josh's podcast after the wife and I decided to buy a franchise and I quickly went through about 200 episodes on 1.5x & 2x, before signing on to purchase a franchise. Josh's info was an invaluable part of our decision to buy, and after listening to so many episodes, I felt like I knew and trusted him on a personal level, so it was a no-brainer to enlist his services when it came time to review the franchise agreement. Josh was super easy to talk to and very empathetic to our needs, and being first time business owners, we needed all the empathy we could get. Josh helped us negotiate a great deal with the franchisor and we were very happy with his services. Great podcast, great guy, great service to anyone involved in the franchise world!
Dean575 from United States
06/04/2019
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Very interesting discussion. I found the information valuable.
Summieysum from United States
05/06/2019
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I've just completed the legal process of franchising my business and have now begun selling franchises. Just found this podcast and it's an incredible resource! Great content and Josh is a very engaging host. Highly recommend for franchisors and franchisees.
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