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Franchising Commercial Cleaning Services with a National Impact with Victoria Murray

Victoria Murray is a Senior Regional Director for a franchise called OpenWorks, a leading national commercial cleaning and facilities services company established in Phoenix, Arizona, in 1983. Through their franchise owners and preferred partners, OpenWorks services more than 2,500 facilities each day across the United States. They offer more than simple cleaning and maintenance. They help their customers fundamentally improve their work environment. Their services include janitorial, landscape, maintenance, pest control, handyman supply management, and much more.

Key Takeaways:

[1:19] Josh welcomes Victoria Murray to the show.

[2:55] The founder, Eric, started OpenWorks in 1983 to franchise commercial cleaning services.

[3:08] Victoria tells how OpenWorks grew into a national organization.

[4:23] OpenWorks has advantages that set them apart from other commercial cleaning franchises. Victoria explains the differences.

[5:32] Victoria mentions the relatively low cost of entry to purchase an OpenWorks franchise and other advantages enjoyed by franchisees.

[6:19] Victoria covers how a new OpenWorks franchisee starts up.

[9:12] OpenWorks franchisees do commercial cleaning. A franchisee at a growth point can branch into additional service offerings for multiple revenue streams.

[15:20] Victoria talks about the continuing growth of OpenWorks. Their structure is the key. Regional support offices help different markets replicate success.

[17:59] OpenWorks has many national customers. These organizations can consolidate services across the country by using the same franchise system at different facilities.

[19:48] OpenWorks conducts in-person training in regional markets.

[21:39] Franchisees can find their own customers, besides the customers provided through OpenWorks and franchisees can get back office support for these customers.

[22:45] For more franchise information go to OpenWorksFranchise.com or to Facebook at @OpenWorksAZ or Twitter at @OpenWorksAZ.

[23:30] Thanks again for listening, and, if you enjoyed this interview, please leave us a review on iTunes. If you have questions for Josh or would like to contact him, reach out to Josh at Josh@franchiseeuphoria.com.

Mentioned in This Episode:

Josh@franchiseeuphoria.com

OpenWorks

Victoria Murray

OpenWorksFranchise.com

Facebook: @OpenWorksAZ

Twitter: @OpenWorksAZ

Josh Brown

Josh Brown

Hi! I’m Josh Brown, franchise attorney and creator of the Franchise Euphoria podcast. I’m just your average guy who loves to golf, eat hibachi, and immerse myself in the ever-expanding franchise world.

My goal is to navigate entrepreneurs and all people interested in the current events of franchises through all the hottest topics and most popular tools for success. Going on four years now, Franchise Euphoria is hotter than ever and ready to help you plan and execute a pathway to success.

Josh Brown

Josh Brown

Hi! I’m Josh Brown, franchise attorney and creator of the Franchise Euphoria podcast. I’m just your average guy who loves to golf, eat hibachi, and immerse myself in the ever-expanding franchise world.

My goal is to navigate entrepreneurs and all people interested in the current events of franchises through all the hottest topics and most popular tools for success. Going on four years now, Franchise Euphoria is hotter than ever and ready to help you plan and execute a pathway to success.

pardee2003 from United States
11/16/2019
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Great and applicable information from professionals in the franchise world that are doing it every day. I’ve listened to 3 episodes: Gutter Brothers, Woofies, and Cycle Bar. Enjoyed all and looking forward to hearing more.
WTutor311 from United States
8/30/2019
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Highly recommend. Great guests. Filled with tons of helpful information.
Katie Joy B. from United States
7/16/2019
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Josh and his wide variety of knowledgeable guests are truly rockstars! They deliver quality (and free!) franchise knowledge and advice in each and every episode. The great advice they provide, combined with the engaging way they deliver it had me hooked from the very first listen. Thanks for putting out such a stellar show Josh - keep up the great work!
Jordan gross from United States
07/15/2019
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This podcast provides the advice necessary to start building, growing, and scaling your business TODAY! The host asks probing questions of his guests that add value to the listeners in an immediately implementable way!
VPugliese from United States
07/15/2019
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What do you get when you combine business savvy, legal expertice and a great personality? You get the ultimate podcast for franchise owners. Josh Brown brings it all togehter perfectly with Franchise Euphoria. Not only does he possess all of the skills and abiliites above, but he has great guests, asks awesome questions and created the ideal podcast for this niche. If you have a franchise, or are considering it, subscibe to this show and consume all of the content!
Mick James from United States
06/05/2019
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Started listening to Josh's podcast after the wife and I decided to buy a franchise and I quickly went through about 200 episodes on 1.5x & 2x, before signing on to purchase a franchise. Josh's info was an invaluable part of our decision to buy, and after listening to so many episodes, I felt like I knew and trusted him on a personal level, so it was a no-brainer to enlist his services when it came time to review the franchise agreement. Josh was super easy to talk to and very empathetic to our needs, and being first time business owners, we needed all the empathy we could get. Josh helped us negotiate a great deal with the franchisor and we were very happy with his services. Great podcast, great guy, great service to anyone involved in the franchise world!
Dean575 from United States
06/04/2019
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Very interesting discussion. I found the information valuable.
Summieysum from United States
05/06/2019
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I've just completed the legal process of franchising my business and have now begun selling franchises. Just found this podcast and it's an incredible resource! Great content and Josh is a very engaging host. Highly recommend for franchisors and franchisees.
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